Ordering:

Orders are placed online through our secure shopping cart.  You may Check Out with or without setting up an account. An account will give you access to your Order History, you can View/Print current or previous orders, check the current Order Status, get Tracking# information and manage Alternate Shipping Addresses.

Out of Stock:  On the rare occasion that an item is not in stock when your order is processed you will be promptly notified and you will be charged only for the items shipped.  The item may be reordered when it comes back into stock. 

Order Cancellation:   Should you need to cancel an order prior to shipment, email your request to us ASAP at . Please include your Order Number in the Subject Line and include a brief explanation. Your request will be acknowledged as soon as possible so multiple requests are unnecessary.

IMPORTANT: An order cannot be canceled once it has shipped or if it is a Custom or Special Order. Special Order items may be  drop-shipped directly from the manufacturer or distributor and are subject to current availability.

Payment Method:

Credit/Debit Card:  We accept Visa, MasterCard, American Express and Discover.  We will need to know your card type, the card number, 3-4 digit CVN number, expiration date, and the exact name and billing address on the card.  This information will be validated to reduce errors, fraud and charge backs.  Address verification will also be checked.  All credit card and personal information is kept strictly confidential and used solely to process your order.

Shipping:

There are various shipping options from which to choose at Check Out. The Free Shipping option for USA internet orders over $199.00 is our choice by either USPS Priority Mail or UPS Ground. APO/FPO orders are by USPS Priority Mail only. UPS Next Day shipping is just an option and not necessarily a guarantee of receiving an order the next business day. Some items are drop-shipped directly from suppliers by their preferred method. Most items will ship the same day or next business day. Special orders may take 5-7 business days.

NOTE: Shipping is automatically calculated by the Shopping Cart based on the destination, shipping option chosen and value of the merchandise in the cart. To see shipping options and cost prior to Check Out, go to View Cart and click the Shipping Rates button.

INSURANCE:  Orders over $200.00 value are insured and will usually require a signature.

USPS (Post Office) will make only 1 attempted delivery on packages, so if no one is there to sign for it, a notice will be left and the customer will have to go to their local Post Office to pick it up. Express Mail is held for 5 days and all other mail service is held for 15 days before being returned to us as "unclaimed". If a package is returned to us "unclaimed", re-shipping charges will apply.

UPS has similar policies regarding "non-deliverable" shipments.

Recommendation: The best alternative, if no one is home to receive and sign for an insured package, is to have it shipped to you c/o your place of business.

USA Domestic Shipping (Includes APO/FPO):

For USPS Track & Confirm go to http://www.usps.com/shipping/trackandconfirm.htm

Average USPS Shipping Times (Continental US) - AK, HI, PR & VI will vary:

Priority Mail:  3-5 Business Days (No Tracking#)
Express Mail:  1-3 Business Days/Tracking#

For UPS Tracking go to http://www.ups.com/tracking/tracking.html

UPS Ground:  5-7 Business Days/Tracking#
UPS 3 Day Select:  3 Business Days/Tracking#
UPS 2 Day:  2 Business Days/Tracking#
UPS Next Day:  1 Business Day/Tracking#

NOTE: Saturday, Sunday, Holidays and the day an order ships are not counted as Business Days, so a Next Business Day order shipped on a Friday will typically arrive on Monday. Next business day shipping cannot be guaranteed on orders that are received after 3:00pm CT.

International Shipping:

We only ship internationally or overseas to Australia, Canada, Mexico, United Kingdom, & the European Union countries.

Average USPS  International Shipping Times:

Priority Mail International:  6-10 Business Days/Tracking#
Express Mail International:  3-5 Business Days/Tracking#

IMPORTANT: Estimated international shipping time does not include Customs clearance which can add 1-5 business days. After Customs clearance the shipment will be transferred to your country's postal mail system for local delivery.

CUSTOMS & DUTIES:  Customs and duties imposed by your country are the responsibility of the receiver.

You don't have to be a business person to be an exporter or an importer:

As Internet shopping becomes more popular, what is often not understood is that as soon as you hit the return key to purchase a product from another country, effectively you become an importer and become liable for Duty and VAT payments.

It's not always about the purchasing!

If you purchase merchandise or someone sends you a gift from abroad that is over (£36 in the UK and varies in other countries) in value, you will be obligated to pay the Duty and VAT (if applicable).

The bottom line is...

If you are receiving a shipment, you need to know that there could be Duties that may be collected before the shipment can be delivered.