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PCI COMPLIANT

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What to do if a watch is not working properly
Batteries are installed by the manufacturer when the watch is made and running the watch since then and, as sometimes happens, the battery may run down and the watch quit functioning.
Always be sure to check and change the battery first (quartz models).
Watches carry their own manufacturer's warranties and must be sent to the proper service center for repair by following the instructions in the warranty information. If no warranty information is enclosed with the watch contact us for instructions. We do not operate a watch repair facility and do not perform warranty service on any manufacturer's behalf. If a watch is returned to us for service, we will forward it to the proper warranty service center and charge the customer's original credit card a $10.00 re-shipping fee plus the manufacturer's return S/H/I fee.
NOTE: It is not a defect if the battery has run down on a quartz watch or if the second hand is not perfectly aligned with the second marks. Manufacturers will oftentimes make production changes to dial and/or hand styles. Also, pocket watches may not open to a full 90% or may have slight abrasion marks where the cover closes on the body of the watch or where the chain is placed over the bow. These conditions are not considered factory defects or valid reasons for a return. Defective watches that have been worn or used can only be factory repaired in accord with the manufacturer's warranty policy.
Accessories carry a 90 day replacement guarantee unless otherwise specified.
| Manufacturer (website) |
Warranty Period |
Distributor - Address & Phone# |
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| Aerowatch |
2 yrs. |
Exclusive Time International 203 Main Street #181 Flemington, NJ 08822 1-908-788-0029 |
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| Avalon Watch |
Limited Lifetime on Movement |
Service Department Avalon Watch Corp. 44 East 32nd Street, 7th Floor New York, NY 10016 1-800-289-8963 |
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| Belair |
3 yrs. |
Belair Service Center 1995 Swarthmore Ave. Lakewood, NJ 08701 1-800-223-1654 |
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| Bellagio bel tempo |
Limited Lifetime on Movement |
L & W Service 44 East 32nd Street, 7th Floor New York, NY 10016 1-800-289-8963 info@bellagiotempo.com |
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| Charles-Hubert |
Limited Lifetime on Movement |
Unitron Enterprise Corporation 3710 Rockwell Ave. Suite E El Monte, CA 91731 1-800-221-1881 sales@charleshubert.com |
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| Colibri |
1 yr. |
Colibri Service Department 1425 Cranston St. Cranston, RI 02920 1-800-551-1351 Contact Colibri |
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| CTI |
1 yr. |
CTI Service Department 1201 Broadway #806 New York, NY 10001 1-800-856-9296 |
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| Dakota |
5 yrs. |
Dakota Watch Co. 10179 Commerce Park Dr. Cincinnati, OH 45246 1-800-859-9259 |
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| Dolan Bullock |
3 yrs. |
Colibri Service Department 1425 Cranston St. Cranston, RI 02920 1-800-551-1351 ContactDolan Bullock |
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| Euro Geneve |
1 yr. |
L&M Jewelry Creations Inc. 71 West 47th Street, Suite 203 New York, NY 10036 1-800-223-6485 info@lmjewelry.com |
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Jacques du Manoir USA |
2 yr. |
Chronotime, Inc. 87 Main Street PO Box 445 Peapack, NJ 07977 |
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| Jean Marcel |
2 yrs. |
Jean Marcel LLC 2925 10th Avenue North Suite 205 Palm Springs, Florida 33461 1-561-967-2005 jeanmarcel@att.net |
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| Jean Pierre |
1 yr. |
T.T.L. Service Dept. Pilot House 5 Bleeding Heart Yard Greville St., Hatton Garden London, England EC1N 8SJ United Kingdom |
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| Jules Jurgensen |
2 yrs. |
Jules Jurgensen Helbros International 101 West City Avenue Bala Cynwyd, PA 19004 1-800-220-1233 jules@jjwatch.com |
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| Magnus Automatic Timepieces |
1 yr. |
APWM Group, Inc. 30 Chapin Rd. Ste. 1210 Pine Brook, NJ 07058 1-800-882-8608 |
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| Rapport of London |
1 yr. |
M.A. Rapport & Co. Ltd. Service Department Ivor House, Bridge Street Cardiff, CF10 2TH United Kingdom +44 (0) 29 20 373737 | |