Warranty Information

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What to do if a watch is not working properly

Batteries are installed in quartz models by the manufacturer when the watch is made and running the watch since then and, as sometimes happens, the battery may run down and the watch quit functioning.

Always be sure to check and change the battery first (quartz models).

Watches carry their own manufacturer's warranties and must be sent to the proper service center for repair by following the instructions in the warranty information. If no warranty information is enclosed with the watch contact us for instructions. We do not operate a watch repair facility and do not perform warranty service on any manufacturer's behalf.

NOTE: It is not a defect if the battery has run down on a quartz watch or if the second hand is not perfectly aligned with the second marks. Manufacturers will oftentimes make production changes to case designs, dial and/or hand styles. Also, pocket watches may not open to a full 90% or may have slight abrasion marks where the cover closes on the body of the watch or where the chain is placed over the bow. These conditions are not considered factory defects or valid reasons for a return. Defective watches that have been worn or used can only be factory repaired in accord with the manufacturer's warranty policy.

Accessories carry a 90 day replacement guarantee unless otherwise specified.

Manufacturer Warranty Period Service Center
 
Aerowatch 2 yrs. Exclusive Time International
203 Main Street #181
Flemington, NJ 08822
1-908-788-0029
 
Avalon
(Pedre Watch Co.)
Limited Lifetime
on Movement
L & W Service
48 West 38nd Street
New York, NY 10018
1-800-289-8963
 
Belair 3 yrs. Belair Service Center
1995 Swarthmore Ave.
Lakewood, NJ 08701
1-800-223-1654
 
Bellagio bel tempo
(Pedre Watch Co.)
Limited Lifetime
on Movement
L & W Service
48 West 38nd Street
New York, NY 10018
1-800-289-8963
 
Charles-Hubert Limited Lifetime
 on Movement
Unitron Enterprise Corporation
3710 Rockwell Ave. Suite E
El Monte, CA 91731
1-800-221-1881
sales@charleshubert.com
 
Colibri 1 yr.
Enclose a copy of
the Sales Receipt
and a $7.50 check
made out to RILLS
for return S/H/I
CST Enterprises
25 Fairmount Ave.
E. Providence, RI 02914
ATTN: Service Dept.
1-800-556-7354 X4682
 
CTI 1 yr. CTI Service Department
1201 Broadway #806
New York, NY 10001
1-800-856-9296
 
Dakota 5 yrs. Dakota Watch Co.
10179 Commerce Park Dr.
Cincinnati, OH 45246
1-800-859-9259
 
Dolan Bullock 3 yrs.
Enclose a copy of
the Sales Receipt
and a $7.50 check
made out to RILLS
for return S/H/I
CST Enterprises
25 Fairmount Ave.
E. Providence, RI 02914
ATTN: Service Dept.
1-800-556-7354 X4682
 
Euro Geneve 2 yrs. L&M Jewelry Creations Inc.
110 Hillside Blvd. Ste. 12
Lakewood, NJ 08701
1-800-223-6485
info@lmjewelry.com
 
Jacques du Manoir
USA
2 yrs. SWISSSERVICE, INC.
1774 East Herbert Ave.
Salt Lake City, UT 84108
1-801-582-0731
 
Jean Marcel 2 yrs. Jean Marcel LLC
2925 10th Avenue North Suite 205
Palm Springs, Florida 33461
1-561-967-2005
jeanmarcel@att.net
 
Jean Pierre 1 yr. T.T.L. Service Dept.
Pilot House
5 Bleeding Heart Yard
Greville St., Hatton Garden
London, England EC1N 8SJ
United Kingdom
 
Jules Jurgensen 5 yrs. Jules Jurgensen Helbros International
101 West City Avenue
Bala Cynwyd, PA 19004
 
Magnus Automatic Timepieces 1 yr. APWM Group, Inc.
30 Chapin Rd. Ste. 1210
Pine Brook, NJ 07058
1-800-882-8608
 
Mount Royal 1 yr. T.T.L. Service Dept.
Pilot House
5 Bleeding Heart Yard
Greville St., Hatton Garden
London, England EC1 N8SJ
United Kingdom
 
Rapport of London 1 yr. M.A. Rapport & Co. Ltd.
Service Department
Ivor House, Bridge Street
Cardiff, CF10 2TH
United Kingdom
 
Royal London 2 yrs. Condor Group Limited
700 Great Cambridge Road
Enfield, Middlesex EN1 3EA
United Kingdom